New BISP Complaint System 2025 – Fast & Easy Way to Register Your Grievance
New BISP Complaint System 2025 – Fast & Easy Way to Register Your Grievance. Are you a BISP beneficiary struggling with payment delays, CNIC verification errors, or eligibility issues? Good news! The New BISP Complaint System 2025 has been launched to make complaint registration faster, transparent, and hassle-free. With this upgrade, you can now submit your complaints online, through SMS (8171), or by visiting BISP offices.
This guide will explain how to register a complaint, track its status, and benefit from the Integrated Grievance Management System (IGMS) in simple words.
What is the New BISP Complaint System 2025?
The Benazir Income Support Programme (BISP) has introduced the Integrated Grievance Management System (IGMS) to help beneficiaries resolve their issues instantly.
Earlier, people had to visit multiple offices and wait for weeks to fix small problems. Now, IGMS ensures:
- Quick complaint registration
- Real-time tracking with a unique complaint ID
- Transparent and corruption-free process
- SMS alerts for every update
This system covers BISP Kafaalat, Ehsaas, and Taleemi Wazaif beneficiaries across Pakistan.
Key Features of BISP Complaint System 2025
| Feature | Details |
|---|---|
| System Name | Integrated Grievance Management System (IGMS) |
| Launch Year | 2025 |
| Beneficiaries Covered | Kafaalat, Ehsaas, Taleemi Wazaif |
| Access Methods | Online Portal, SMS 8171, BISP Offices |
| Complaint Tracking | Real-time with SMS alerts |
| Transparency | Eliminates middlemen & corruption |
Who Can Use the New BISP Complaint System?
The system is designed for all registered BISP beneficiaries facing any type of issue, including:
- Women in BISP Kafaalat with delayed payments
- Parents in Taleemi Wazaif not receiving funds for children
- New applicants stuck in eligibility verification
- People facing biometric errors at payment centers
- Beneficiaries with CNIC mismatch issues
- Users unable to access or login to the 8171 BISP portal
Whether you live in a city or a remote village, this system ensures your complaint is registered and resolved quickly.
How to Register a Complaint in BISP 2025
1. Through BISP Online Portal
- Visit the official BISP portal
- Select “Register Complaint”
- Enter your CNIC number
- Choose complaint type (payment, biometric, eligibility, etc.)
- Submit details and get a tracking ID
- Receive SMS alerts until resolution
2. Via 8171 SMS Service
- Open SMS app on your phone
- Type your 13-digit CNIC number
- Send it to 8171
- Get confirmation + complaint tracking ID
Perfect for users without internet.
3. At Nearest BISP Office
- Visit your BISP Tehsil Office
- Show original CNIC
- Staff registers complaint and gives tracking slip
Tip: Always save your tracking ID for follow-ups.
Issues You Can Report Using IGMS
The Integrated Grievance Management System is built to handle almost every issue faced by beneficiaries.
Common Complaints Include:
- Payment Delays – Didn’t get your Kafaalat money on time
- Eligibility Errors – Wrongly marked as “ineligible”
- Biometric Failures – Fingerprint/verification errors
- CNIC Issues – Valid CNIC not being accepted
- 8171 Portal Errors – Registration/login failures
- Deduction Complaints – Agents deducting money illegally
- NSER Survey Errors – Wrong or missing family data
- Misconduct Reports – Complaints against staff behavior
Benefits of the New BISP Complaint System 2025
The launch of IGMS brings multiple time-saving and corruption-free benefits.
- Quick Filing – No long queues or repeated visits.
- Faster Resolutions – Real-time complaint handling.
- Transparency – Every complaint gets a tracking ID.
- No Middlemen – Eliminates bribery and favoritism.
- Multiple Options – Online, SMS, or in-person filing.
- Trust Building – Fair treatment for every beneficiary.
- Cost Savings – Save travel costs and time.
How Complaint Tracking Works
Once you register a complaint:
- You receive a tracking ID instantly.
- Every stage (submitted, under review, resolved) is updated in the system.
- SMS alerts keep you informed.
- You can check status on the BISP portal anytime.
This transparency ensures that no complaint is ignored.
FAQs About New BISP Complaint System 2025
How do I register a BISP complaint online?
Ans: Go to the official BISP portal, click on “Register Complaint,” enter your CNIC, select issue type, and get a tracking ID.
Can I use 8171 SMS for complaints?
Ans: Yes. Just send your CNIC number to 8171, and you’ll get a confirmation message with a tracking ID.
What is IGMS in BISP?
Ans: Integrated Grievance Management System (IGMS) is the new complaint system launched in 2025 for fast, transparent, and digital grievance handling.
How long does it take to resolve a complaint?
Ans: Most issues are resolved within a few days, depending on complaint type and verification.
Conclusion
The New BISP Complaint System 2025 is a major step toward a transparent, fast, and beneficiary-friendly welfare system. With IGMS, you no longer need to waste time in offices or face corruption. Whether it’s a payment delay, CNIC verification issue, or biometric error, you can now register and track complaints online, via 8171 SMS, or at BISP offices.
